Tech Support - Crateús
On-site. Crateús
Job description
We are looking for a Technical Support Assistant to support the team in client service and support activities, going through a structured process of learning and technical development.
This professional will have direct contact with user service, remote support and guidance on the use of the systems, always with the team's supervision, contributing to service quality and the client experience.
We are looking for a communicative, organized, proactive student with a genuine interest in learning and developing in the technology and support field.
🎯 Responsibilities
Support the technical support team in daily service routines
Carry out initial service to clients via phone, chat or remote access
Assist in identifying, recording and forwarding technical tickets
Guide clients on the correct use of the systems, as trained
Support basic tests and functionality validations
Assist in organizing tickets, records and internal documentation
Follow up on technical demands and processes as part of the learning
Requirements
🧠 Requirements
Studying a technical or higher-education course in IT, Information Systems, Systems Analysis and Development or related fields
Interest in technical support, technology and customer service
Basic understanding of computing and systems
Good verbal and written communication
Organization and attention to detail
✨ Differentials
Basic knowledge of management systems (ERP/POS)
Notions of remote support or customer service
Academic or personal experience with technology
Ease of learning new systems
Interest in growing in the technical field
💡 The profile we are looking for
Clear and empathetic communication
Proactivity and desire to learn
Organization and responsibility with deadlines
Ability to work in a team
Commitment to quality in service
📍 Location and Hours
On-site in Crateús