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CUSTOMER SUCCESS ASSISTANT
On-site. Araraquara SP
Job description
- Contact clients by phone, email and other communication tools.
- Monitor the status of support requests and follow up on problem resolution, ensuring client satisfaction at every stage.
- Identify and anticipate potential problems, adopting a proactive stance to solve them.
- Assist in identifying clients at risk of churn, organizing information and proposing corrective actions together with the team.
- Work strategically to retain clients at risk of churn.
- Analyze the root cause of clients' problems and needs, aiming for their loyalty.
- Document and record all interactions and dealings carried out with clients.
- Focus on client satisfaction, offering an excellent service experience.
- Collaborate with internal teams to solve problems and improve the client experience.
- Support the preparation of reports, presentation materials and the scheduling of meetings with clients.
Requirements
- Desirable experience in client relationships.
- Ability to work in a team, effective communication, focus and organization.
Complete your application!
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